Delivery Policy
Last Updated: April 08, 2025
At GoGrocy, we are committed to providing a reliable, efficient, and transparent delivery service to ensure your orders arrive on time and in perfect condition. Please read our Delivery Policy carefully to understand how we handle shipping and delivery.
1. Delivery Areas
- We currently deliver to all states within the United States.
- International shipping is available to select countries. Please check availability during checkout.
- Some remote or restricted areas may have limited delivery options.
2. Delivery Options and Timeframes
We offer the following delivery options:
- Standard Delivery: Estimated delivery time is 3–7 business days.
- Express Delivery: Estimated delivery time is 1–3 business days.
- International Delivery: Estimated delivery time is 7–14 business days (depending on location).
Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, carrier delays, or public holidays.
3. Delivery Charges
- Standard Delivery: 4.99$
- Express Delivery: 8.99
- International Delivery: Shipping costs will be calculated at checkout based on destination and package weight.
Any applicable delivery charges will be displayed clearly at checkout before finalizing your order.
4. Order Processing Time
- Orders are typically processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
5. Tracking Your Order
- Once your order has been shipped, you will receive a tracking number via email.
- You can track your order through the carrier’s website or our Order Tracking Page
6. Delivery Attempts
- If no one is available to receive the delivery, the carrier may:
- Leave a delivery notice with further instructions.
- Attempt redelivery on the next business day.
- After two failed attempts, your package may be returned to us. Additional delivery charges may apply for reshipment.
7. Damaged or Missing Items
- Please inspect your package upon arrival. If you notice any damage, defects, or missing items, contact us within 48 hours of delivery.
- Provide photos of the package and item(s) to assist in resolving the issue quickly.
- We will either replace the item(s) or issue a refund, depending on the situation.
8. Delivery Delays
While we strive to meet all delivery timelines, some delays may occur due to:
- Severe weather conditions
- Carrier operational delays
- Customs clearance for international orders
We will keep you updated on any significant delays via email or phone.
9. Incorrect Shipping Information
- Please ensure your shipping address is accurate and complete during checkout.
- Passion Petals LLC is not responsible for delivery failures due to incorrect or incomplete addresses provided by the customer.
- Additional charges may apply for redelivery.
10. International Shipping Policies
- International orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the customer.
- Customs processes may cause delays beyond our estimated delivery times.
11. Non-Delivery
- If your order has not arrived within the estimated delivery time, please contact us at info@gogrocy.com
- We will investigate the issue and provide a resolution as soon as possible.
12. Changes to Delivery Policy
- Passion Petals LLC reserves the right to update or modify this Delivery Policy at any time.
- Changes will be effective immediately upon posting on our website.
- Please review this policy periodically for updates.
13. Contact Us
If you have any questions or concerns about our Delivery Policy, feel free to reach out: info@gogrocy.com
Thank you for choosing GoGrocy. We are dedicated to ensuring your order arrives safely and on time.
Your satisfaction is our priority! 🌟📦