Payment Policy

Last Updated: April 8, 2025

At GoGrocy, we strive to ensure a secure, transparent, and seamless payment process for our customers. Please read this Payment Policy carefully to understand our terms and conditions related to payments.

1. Accepted Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
  • Digital Wallets: PayPal, Apple Pay, Google Pay, Payoneer

All payments are processed securely through trusted third-party payment gateways to ensure your financial information is protected.

2. Payment Processing

  • Payments must be completed at the time of purchase.
  • Orders will not be processed or shipped until full payment is received and confirmed.
  • Once the payment is successfully processed, you will receive an order confirmation email with the transaction details.
  • In case of payment failure, please verify your payment details or contact your payment provider before attempting again.

3. Pricing and Taxes

  • All prices listed on our website are in USD ($) unless stated otherwise.
  • Prices are inclusive/exclusive of taxes, depending on the region (please clarify during checkout).
  • Taxes will be calculated at checkout based on your shipping address and local regulations.

4. Currency

  • All transactions are processed in USD ($).
  • If your payment card or method uses a different currency, your payment provider may apply a conversion rate and additional fees. GoGrocy is not responsible for these charges.

5. Refunds and Cancellations

  • Refunds are issued in accordance with our Return and Refund Policies (https://gogrocy.com/refund-return-policies/).
  • Refunds will be credited to the original payment method used during the purchase.
  • Please allow 5–10 business days for the refund to reflect in your account, depending on your payment provider.

6. Payment Security

  • We use SSL (Secure Socket Layer) encryption to protect your financial information during transactions.
  • Payment details are never stored on our servers.
  • Our payment gateways comply with PCI DSS (Payment Card Industry Data Security Standard) to ensure maximum security.

7. Payment Disputes

  • If you notice an unauthorized charge or face any issues with your payment, please contact us immediately at info@gogrocy.com
  • We will investigate the issue and assist you in resolving the dispute promptly.

8. Failed Transactions

  • If a transaction fails but the amount is deducted from your account, please reach out to our support team.
  • Refunds for failed transactions, if applicable, will be processed within 5–7 business days.

9. Promotional Discounts and Coupons

  • Promotional discounts, coupon codes, or special offers must be applied at checkout.
  • Discounts cannot be applied retroactively after an order is placed.
  • Promotions are subject to their own terms and conditions.

10. Changes to Payment Policy

  • GoGrocy reserves the right to update or modify this Payment Policy at any time.
  • Changes will take effect immediately upon posting on our website.
  • Please review this policy periodically to stay informed about updates.

11. Contact Us

If you have any questions or concerns about our Payment Policy, please don’t hesitate to reach out: info@gogrocy.com

Thank you for choosing GoGrocy. We appreciate your trust and are committed to providing a safe and reliable shopping experience.

Your trust, our responsibility! 🌟